Refund & Cancellation Policy
Last Updated: October 2026 · Effective for https://vpveyora.com/
1. Custom Engineering & Professional Services Scope
VP VEYORA PRIVATE LIMITED provides bespoke AI automation engineering, technical workflow architecture, system integrations, and professional technology consulting.
Unlike pre-packaged off-the-shelf software subscriptions, our work involves dedicated engineering sprint hours, model tuning, custom API integration, and architectural design tailored to each client's specific requirements.
2. Milestone-Based Project Delivery
Project engagements are structured under a signed Statement of Work (SOW) with defined milestone deliverables and acceptance criteria:
- Completed Milestones: Once a milestone is delivered, tested in the staging environment, and approved by the client or agency partner, the fees allocated to that completed milestone are non-refundable as they represent delivered technical hours.
- Advance Deposits: Initial deposits for upcoming uninitiated milestone sprints may be eligible for partial or full refund if a cancellation request is submitted in writing prior to work commencement, less any accrued third-party setup or infrastructure costs.
3. Project Cancellation Terms
Either party may terminate an active engagement by providing written notice as stipulated in the relevant Master Services Agreement (MSA) or SOW (typically 14 to 30 days notice).
Upon receipt of written cancellation notice:
- All active work ceases as of the agreed effective date.
- The client will be invoiced solely for documented hours logged or milestone deliverables completed up to the termination date.
- Any unearned advance balance will be returned within 14 business days via the original payment method.
- All completed code, configuration assets, and documentation completed to date are handed over to the client.
4. Monthly SLA & Retainer Agreements
Ongoing maintenance, model-monitoring retainers, and SLA agreements may be cancelled by either party with 30 days written notice. Retainer fees for the currently active billing month are non-refundable, and support coverage continues through the end of that billing period.
5. Quality Assurance & Dispute Resolution
We are committed to delivering production-grade reliability. Each project includes a standard 30-day post-deployment warranty period covering bug fixes for issues falling within the agreed SOW scope.
If a deliverable does not satisfy the written specifications in the SOW, please contact our leadership team at vpveyora@gmail.com to initiate a technical review and remediation sprint.